What Arc Drive is
Arc Drive is a backup service for the photos and videos on your Android phone. The app encrypts your files on your phone and sends them to a private storage space set up for your account. It is a backup, not a photo gallery: it does not search, edit or share your photos.
Early access
Arc Drive is in early access. It may have faults, change, or be interrupted. Keep your other backup (Google Photos, a computer, anything you use today) switched on and do not treat Arc Drive as your only copy of anything you cannot replace.
Nothing is charged during early access. We will tell you by email well before any charge starts, and you can leave at any time.
Your account
- You must be 18 or over, or have a parent or guardian's agreement.
- You sign in with a code sent to your email address. Keep that mailbox secure: anyone who can read it can sign in as you.
- Give us a correct email address and keep it up to date.
- One account is for one person. You may use it on more than one of your own phones.
Your 24 recovery words
The app shows you 24 recovery words when you set up. They are the only way to open your backup on a new phone. We do not have them and cannot recover or reset them. If you lose your words and your phone, nobody can open your backup, including us. You are responsible for writing them down and keeping them safe, and for never sharing them. We will never ask you for them.
What you may and may not do
You may use Arc Drive to back up your own files, or files you have the right to keep. You must not:
- store content that is illegal where you live, including any sexual content involving children;
- use the service to harm others, to break the law, or to infringe someone's rights;
- try to break, overload or get around the service, its limits, or another person's account;
- resell the service or share your account with people outside your own household.
We cannot see your files, so we do not check them. If we learn of a serious breach of these rules, or a valid legal order requires it, we may pause or close your account and cooperate with the authorities. Because the files are encrypted, we would act on the account as a whole, not on single files.
Plans, fees and payment
The app is free. Storage will be sold in yearly plans on this website, never inside the app. Prices on our site are shown per plan size and include tax where the law requires it. Payments are not open yet. Before you pay anything we will publish here the exact price, what is included, what happens if you go over your plan's storage, and our refund terms.
If a paid plan ends without renewal, backups pause and your existing backup stays readable. We will email you before anything is deleted and give you time to renew or to download everything.
Your content and your data
Your photos and videos are yours. You give us no rights to them beyond storing them, encrypted, so that you can get them back. We do not look at them, use them, or share them. How we handle account information is described in the privacy policy.
You can download everything from the app at any time, and you can delete your account at any time. After deletion we erase your backup for good after a 7-day grace period.
No promises about uptime or results
We work hard to keep your backup safe and available, but we provide the service "as is" and "as available". We do not promise that it will be uninterrupted or error-free, that a backup will always complete, or that every file will be recovered. Android's own limits on background work can delay a backup, and the app tells you what is waiting.
Limits on our responsibility
As far as the law allows, we are not liable for indirect or consequential losses, or for loss of files caused by you losing your recovery words, by your device, or by something outside our reasonable control. Our total liability for any claim about the service is limited to the amount you paid us for it in the 12 months before the claim, which is nothing during early access. Nothing in these terms limits liability that cannot be limited by law.
Ending your use
You may stop using Arc Drive and delete your account at any time. We may suspend or close an account that breaks these terms, or end the service. If we end the service we will give you notice by email and enough time to download your backup first.
Changes to these terms
We may update these terms. If a change matters, we will tell you by email before it starts. If you keep using Arc Drive after the change starts, you accept it. If you do not agree, delete your account.
Governing law
These terms are governed by the laws of India. Courts in India have exclusive jurisdiction, except where the law of your country gives you the right to bring a claim where you live.
Contact
Questions about these terms: hello@turingarc.com
Help with the app: support@turingarc.com