The short version
- Your photos and videos are encrypted on your phone before they leave it. We cannot open them.
- We keep your email address and a few facts about your account, such as how much storage it uses.
- There are no ads, no analytics, no crash reporters and no tracking in the app or on this website.
- We never sell your data.
- You can delete your account and your backup at any time.
What we collect
| What | Why |
|---|---|
| Your email address | To sign you in with a code and to send you account notices. |
| Sign-in codes and device tokens, stored only in scrambled (hashed) form | To check that it is you and to keep your phone signed in. |
| A label and sign-in times for each phone you use, such as the phone's model name | So that you can recognise your phones and we can sign one out. |
| The name of your storage space and the ID (not the secret) of the access key we issue to your phone | To give your phone access to your own storage space, and only that. |
| A daily total of how much storage your account uses | To show you the figure in the app and to apply your plan. |
| Account status and dates: active or paused, when you joined, whether the account is being deleted | To run the service. |
| Technical request information, including the network (IP) address a request came from | To limit abuse, for example repeated code requests, and to keep the service secure. Our hosting provider keeps standard request logs for a limited time. Sign-in codes and keys are never written to them. |
| Messages you send us | To answer you. If you use "Copy details for support" in the app, it contains counts, settings and times only: no photo names, no places, no recovery words. |
Payments are not open yet. Before they open we will update this policy to say who processes them and what they hold. We do not intend to see or store full card numbers.
What we never see
The app is built so that this list stays true:
- Your photos and videos, and their names, dates, places and faces. They are encrypted on your phone first.
- Your 24 recovery words and the key they protect. They never leave your phone, and they are never sent to us.
- What you do inside the app. It contains no analytics or tracking.
Because we cannot open your backup, we cannot recover it for you. If you lose your 24 words and your phone, nobody can open your backup, including us. See how it works.
Why we use your data
Only to run Arc Drive: to sign you in, give your phone access to your storage, show your usage, apply your plan, keep the service secure, tell you about your account and answer your messages. We do not use your data for advertising, we do not build profiles, and we do not sell or rent it.
We rely on your agreement, given when you create an account, and on what is needed to provide the service you asked for. You can withdraw your agreement at any time by deleting your account.
Who handles your data
We use a small number of providers who process data for us, under their own security and privacy terms:
| Provider | What they do |
|---|---|
| Google Cloud (Mumbai, India) | Runs our account server and its database: email address, account status, storage totals. |
| A cloud storage provider (United States) | Holds your encrypted backup. It can see that files exist and how big they are, not what they contain. |
| Resend (Tokyo, Japan) | Sends the emails we send you: sign-in codes and account notices. |
| Cloudflare | Serves this website. It has no cookies or tracking on this site. |
We may also have to share information if the law requires it, for example a valid order from a court. Because your files are encrypted, we could hand over only the account details listed above and your encrypted files, not your photos.
Where your data is kept
Account details are kept in India. Your encrypted backup is currently kept in data centres in the United States. We will tell you here if that changes, and before we move your backup.
How long we keep it
- Your account details, while your account exists.
- Photos you remove inside Arc Drive wait in Recently deleted for about 7 days, then the storage provider deletes them. Deleting a photo from your phone's gallery never touches the backup.
- Request logs are kept by our hosting provider for a limited time, then removed.
- After you delete your account, see below.
Delete your account and your data
You can delete your account at any time. When you do:
- Backups stop at once and every phone is signed out.
- We wait 7 days, then erase your backup for good: every photo and video in it. We email you when it is done.
- The copies on your phones are not touched.
- We then delete your account details, except anything the law makes us keep.
How to ask: use the delete option in the app, or write from your account's email address to privacy@turingarc.com with the subject "Delete my Arc Drive account". We will confirm by email. You do not need to give a reason. If you want your originals first, use "Download everything" in the app before you ask.
Your rights
You can ask us to show you the personal data we hold about you, correct it, delete it, or stop using it. We process personal data in line with India's Digital Personal Data Protection Act, 2023 and, for people in the European Economic Area or the United Kingdom, the GDPR. Write to privacy@turingarc.com. We aim to reply within 30 days. If you are not satisfied you may complain to the data protection authority in your country.
For any complaint about how we handle your data, privacy@turingarc.com is our grievance contact.
This website
This site sets no cookies, uses no analytics and loads nothing from other companies. Cloudflare, which hosts it, keeps standard technical logs. A small script in your browser checks your device's time zone to show prices in rupees or dollars first. That choice stays in your browser and is not sent anywhere. If you email us from a button here, we receive the message you send.
Children
Arc Drive is for people aged 18 or over. If you are younger, please ask a parent or guardian to set it up and use it. We do not knowingly create accounts for children without a parent's agreement.
Changes to this policy
If we change this policy in a way that matters, we will update the date at the top and, for signed-in users, tell you by email before the change starts.
Contact us
Privacy questions and requests: privacy@turingarc.com
Help with the app: support@turingarc.com
Security problems: security@turingarc.com